Refund & Policies
Thank you for shopping with Tennessee Hockey Club.
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Preferred shipping will be USPS.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Services & Program Refunds / Cancelations
All provided in person services are non refundable. If you are unsatisfied with our services or programs please contact us via a written email. We will do our very best to improve on our programming and services! Cancelations may be refundable. You must provide a written request 24 hours prior to the service or provide a doctors note 12 hours after the "no show" service.
For any other questions please contact us at Info@tennesseehockeyclub.com or (865) 724-7842